This Privacy Notice for Aaladoc Private Limited ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information.
Legal Scope
Aaladoc does not provide medical advice, diagnosis, or treatment. The app only facilitates appointment booking, healthcare provider discovery, and lab test ordering.
All clinical services, consultations, and medical advice are delivered independently by verified healthcare providers and licensed medical practitioners. Aaladoc is a platform that connects users with healthcare services but does not practice medicine or provide any medical services directly.
Quick overview of our practices
Aaladoc is a healthcare appointment and service booking platform designed to make access to medical services simple, secure, and efficient. Through the app, users can connect directly with licensed medical practitioners and trusted health organizations for appointment scheduling, as well as conveniently order lab tests from partner laboratories.
Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact.aaladoc@gmail.com.
When you visit, use, or navigate our Services, we process personal information depending on how you interact with us and the choices you make. We collect information you provide (name, email, phone, appointment details) and some automatically collected data (device info, location).
We collect only the health-related information you voluntarily provide when booking appointments (such as appointment type and basic booking details). We do not collect detailed medical records or treatment information.
We have implemented appropriate organizational and technical security measures (including encryption) designed to protect your personal information.
Navigate through this notice
Personal information you disclose to us
In Short: We collect personal information that you provide to us for the purpose of appointment booking and service delivery.
What we collect: When you book appointments or lab tests, we collect the type of service, preferred timing, and selected provider. We DO NOT collect or store detailed clinical records or diagnoses.
Important: Any detailed medical information shared during consultations remains between you and your healthcare provider. We are only a booking platform.
We may collect data necessary to process your payment (via Esewa and Khalti). We do not store complete payment card information on our servers.
If you use our app, we may request access to: Geolocation, Push Notifications, and Mobile Device features (Storage, Microphone, Camera) to provide core booking functionality.
Governance and data utility
In Short: We process your information solely to provide appointment booking services, improve our platform, communicate with you, maintain security, and comply with legal obligations.
We DO NOT sell your personal information or use your data for advertising by third parties.
External links and safety
In Short: We are not responsible for the safety of any information shared with third parties linked via our Services.
We cannot guarantee the safety and privacy of data you provide to any third-party websites. You should review the policies of such third parties directly.
Data lifecycle
In Short: We keep your information only as long as necessary to provide our services and comply with legal obligations.
Technical safeguards
In Short: We protect your data through industry-standard encryption and organizational security measures.
However, no electronic transmission can be guaranteed 100% secure. You should only access the Services within a secure environment and keep your credentials private.
Age compliance
In Short: We do not knowingly collect data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 has been collected, we will deactivate the account promptly.
Access and Control
In Short: You may review, change, or terminate your account at any time, and you have rights to access, correct, and delete your personal information.
To exercise your rights, contact us at contact.aaladoc@gmail.com or update your account information directly in the app settings.
Tracking Signals
Most browsers include a 'Do-Not-Track' feature. We do not currently respond to DNT signals as no uniform technology standard has been finalized.
Privacy evolution
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
Material changes will be highlighted via prominent notices. We encourage frequent review of this page.
Direct communication
If you have questions or comments, you may email us at: contact.aaladoc@gmail.com
Aaladoc Private Limited
Mahalaxmi, Imadole, Bagmati 44705, Nepal
Exercise your rights
To request to review, update, or delete your personal information, please submit a request to: contact.aaladoc@gmail.com.
6. How Do We Handle Your Social Logins?
Third-party authentication
In Short: If you use social media to log in, we may have access to certain information (Name, Email, Profile Picture).
We use this information only for the purposes described in this notice. Please note that we do not control uses by your third-party social media provider.