We respect your right to data sovereignty and control over your personal information.
Legal Scope
AalaDoc does not provide medical advice, diagnosis, or treatment. AalaDoc serves solely as a booking and discovery platform that connects users with independent healthcare providers and laboratories.
This deletion policy covers only data stored on AalaDoc's platform and does not extend to medical records maintained by healthcare providers in their own systems.
User-initiated termination
AalaDoc provides a straightforward way for users to request the permanent deletion of their accounts and associated booking data.
Navigate to Profile → Settings → Account Security → Delete Account. You will be asked to confirm your identity via OTP before the request is processed. This is the fastest method.
Send a formal request from your registered email to contact.aaladoc@gmail.com with the subject "Account Deletion Request". Include your full name and phone number for verification.
Deletion is permanent and irreversible. Once completed, you will lose access to all appointment history, booking confirmations, and any data associated with your account.
Post-deletion management
Account is deactivated immediately. Your profile becomes hidden and services are no longer accessible.
Data is retained but inaccessible. Logging in during this window allows you to restore your account.
After 30 days, all PII (name, email, phone) is permanently purged and cannot be recovered.
Data Classification
Medical records, lab results, and prescriptions are maintained by independent Providers and are governed by EMR Directives 2081. These typically remain archived for 5+ years with the respective healthcare facility.
Statutory Protections
Under the Privacy Act, 2018 (2075 B.S.) and the Constitution of Nepal, you hold the following rights:
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