Cookie Policy

Transparency about the technologies we use to provide you with a safe and secure experience.

Last updated: December 30, 2025

Understanding Cookies

Introduction

This Cookie Policy explains how AalaDoc Health Private Limited ("AalaDoc," "we," "us," or "our") uses cookies and similar technologies on our platform, including our website (aaladoc.com.np) and mobile applications.

Important: AalaDoc is a healthcare booking and discovery platform. We connect users with independent healthcare providers but do not provide medical advice, diagnosis, or treatment.

What Are Cookies?

Cookies are small text files placed on your device when you visit our platform. They help us keep you securely logged in, remember your preferences, and understand how you use our services.

Beyond Traditional Cookies

  • Local Storage: Data stored in your browser for faster loading.
  • JWT Tokens: Secure authentication tokens for identity verification.
  • Device Identifiers: Unique IDs for mobile app authentication and security.

Types of Cookies We Use

Technical breakdown

Strictly Necessary Cookies

These are essential for the platform to function. They ensure session security and account access.

Cookie Name Purpose Duration
access_token User/Admin authentication 24 hours
refresh_token Session renewal 30 days
csrftoken Security protection (Anti-CSRF) Session

Performance and Analytics

We use Google Analytics to help us understand how visitors interact with our platform anonymously.

Cookie Name Provider Duration
_ga Google Analytics 2 years
_ga_{id} Google Analytics 2 years

Cookies We Do NOT Use

We respect your privacy and do not use advertising cookies, social media tracking pixels, or cross-site tracking technologies for behavioral marketing.

Security and JWT Protocol

Data Safeguards

Our authentication system uses JSON Web Tokens (JWT) with industry-standard security flags:

  • HttpOnly: Prevents JavaScript access (Neutralizes XSS).
  • Secure Flag: Transmitted only over encrypted HTTPS.
  • SameSite: Protects against Cross-Site Request Forgery (CSRF).

What We NEVER Store in Cookies:

Passwords, payment details, medical history, national ID numbers, or biometric data.

Mobile Application Data

Flutter & App Storage

Our mobile application uses internal storage for tokens and preferences rather than traditional browser cookies.

Clearing App Data

Android: Settings > Apps > AalaDoc > Storage > Clear Data.

iOS: Settings > AalaDoc > Clear Data (or reinstall the app).

Managing Your Preferences

User Choice

You can manage analytics cookies through your settings, but essential cookies are required for platform access.

Browser Controls

Most browsers (Chrome, Firefox, Safari) allow you to block or delete cookies through their Privacy/Security settings.

Frequently Asked Questions

Quick Answers

Do cookies contain my medical information?

No. Cookies only contain technical session data. Medical records are stored separately and securely on our servers.

Do you sell cookie data?

Absolutely not. We never sell, rent, or share cookie data with third parties for marketing purposes.

What happens if I clear my cookies?

You will be logged out and need to sign in again. Your medical records and bookings remain safe on our servers.

Contact Information

Reach Out

  • Email: contact.aaladoc@gmail.com
  • Phone: +977-9845558933, +977-9851241037
  • Address: Mahalaxmi, Imadole, Lalitpur, Nepal